Privacy Policy

Last Updated: July 23, 2026

This Privacy Policy applies to our visitors use of divine-helper.com website and all its applications, services including, campaigns and tools (collectively the "Services"), regardless of how visitors access or use these services, including access via mobile devices and apps.

This Privacy Policy provided information on how Divine-helper.com collects processes, discloses and safeguards your personal information when you visit our website. The divine-helper.com website is a crowdfunding platform that connects Fundraisers with Donors within and outside Africa to facilitate financial support for verified campaigns posted on our website. The Website is for both individual fundraisers and Non-profit fundraisers. The security of your personal information is of utmost importance, so we at Divine-helper.com are committed to maintain the confidentiality of our entire website. The information you provide us as visitor will be well taken care of with all reasonable precautions to protect your personal information from unauthorized use.

1. The data we collect

We collect information about you when you use our services, create an account, provide us with information via a web form, add or update your account, participate in online community discussions or otherwise communicate with us, including the following:

1.1 Identifying information

When you register on our sites, we ask you to provide basic identification information about your business such as your name, location, address, contact number, email address, type of user, NGO registration details and information about your NGO registration license. When you register using your other accounts like Google or Gmail.com account, we shall retrieve information from such account to continue to interact with you and to continue providing the services.

1.2 Financial information

When you choose any paid service provided as part of our services, we or our payment gateway provider may collect your billing, address or billing information, including your credit card number and expiration date etc. However, when you order using an in-app purchase option on any of the applications of the organization, same are handled by such mobile operating system platform providers.

1.3 Voluntary information

We may collect additional information at other times, including but not limited to, when you provide feedback, comments, change your content or email preferences, respond to a survey, or any communications with us.

1.4 Other information

You may also provide us with other information through a web form, by updating or adding information to your account, through chats, in the context of dispute resolution or when you otherwise communicate with us about our Services.

2. How we use your personal data

We use your personal data to operate, provide, develop and improve the campaigns and services that we offer, including the following:

• 2.1 To authenticate your identity and your eligibility for registration and maintaining your account.
• 2.2 To provide you access for setting up / administering user accounts, including providing log-in IDs and developing a Platform profile. Furthermore, to give you access to our Services that allows you to post and manage advertisements or other content.
• 2.3 To provide you with other services that you have requested, as described when we collect the data, including also paying via the Online Payment Platform.
• 2.4 Managing your relationship with us by providing customer service support; responding to queries, and feedback. In addition, to communicate with you regarding our website and provide you with information, campaigns or services, including billing, customer support, resolving complaints and quality control.
• 2.5 Improving our website, applications, campaigns and services, notify you about changes to our Platforms, services and campaigns, terms and conditions, privacy policy or notices, and any other changes that impact our Platforms, services and campaigns.
• 2.6 Send you campaign advertising services and marketing communications which may be of interest to you.
• 2.7 To detect, prevent, mitigate and investigate fraudulent or illegal activity or security breaches.
• 2.8 Complying with our legal or regulatory obligations such as tax or financial laws.
• 2.9 Undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal information and cannot be linked to you, nor can you be identified from these statistics.

3. How we may share your personal data

We may share your information with third parties we engage with for the following purposes:

3.1 Service providers

We share personal information about you with service providers who assist us in our operations, including, analyzing data, providing marketing assistance, banks, payment processors, transmitting content, and companies that help us improve our campaigns and services. By using Divine-Helper's services, you consent to the processing of personal data to the providers engaged to provide services to you. The transfer of personal data to the above providers may be carried out, including cross-border. We always require our service providers to keep your personal information secure.

3.2 Change of Ownership

As we continue to develop our business, we might be acquired by another organization. In such acquisitions, customer information may be transferred together with other business assets.

3.3 Third-Party Sites

Our Website may contain links to other websites operated by third-party companies. We do not share your personal information with those websites and are not responsible for their privacy practices. We do not control or are not responsible for the privacy and security practices of any third-party companies. We encourage you to check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.

3.4 Detecting fraud and abuse

We release account and other personal data to other companies and organizations for fraud protection and due diligent verifications, and to comply with the law.

When we share your personal data with third parties we require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law; and only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Cookies and how we use them

A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For example we use cookies for the following purposes:

• 4.1 Recognizing and counting the number of visitors and to see how visitors move around the site when they are using it (this helps us to improve the way our website works, for example by ensuring that users can find what they are looking for).
• 4.2 Identifying your preferences and subscriptions e.g. language settings, saved items, items stored in your basket; and
• 4.3 Sending you newsletters and commercial/advertising messages tailored to your interests. Our approved third parties may also set cookies when you use our website. Third parties include search engines, providers of measurement and analytics services, social media networks and advertising companies.

5. Data security

Divine-helper.com takes many preventive measures to protect your personal data from unauthorized access and use. Our Website is secured and encrypted using Secure Socket Layer (SSL) technology and we regularly have our security tested by external experts who work to secure our systems and look for vulnerabilities. While we use industry-standards to safeguard your personal information, we cannot guarantee complete security of your personal information.

6. Children and Privacy

Our website and services do not target and are not intended for users under the age of 18. We do not knowingly solicit personal information from users under the age of 18 or send them requests for personal information.

7. Your legal rights

Having provided adequate proof of your identity, you have the right to:

• 7.1 View, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account as the Personal Information reflects therein.
• 7.2 Request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. And you have the right to request that we delete all data that we have about you.
• 7.3 When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we are required or allowed to keep by law.